All our products are carefully packaged and shipped via reliable couriers, but if damage occurs during delivery, we invite you to follow these simple steps:
- Carefully check the package upon delivery.
- Immediately report any visible damage to the courier, accepting with specific reservation (e.g., "damaged packaging").
- Take some photos of the damaged product and the packaging.
- Contact us within 48 hours of receipt, sending us photos and the order number.
Our customer service is always available to handle the process quickly and efficiently. After verification, we will send a replacement item free of charge or, if you prefer, offer you an alternative solution.
Shopping on mobilibagnonline.com means you can count on professional, prompt, and attentive assistance. We commit every day to guarantee you a safe and worry-free shopping experience, even in case of unforeseen events.