Our Packaging

Safe packaging: our priority is to protect your purchases

The care of your order, from packaging to delivery

On CeramicStore.eu service quality starts before shipping. Every product — from wall-mounted bathroom furniture to laundry sinks, up to mirrors and accessories — is carefully packed with premium materials to ensure its integrity throughout transport.

Durable and custom packaging

We know how important it is to receive perfect items. For this reason, we use custom packaging: cardboard corners, protective films, bubble wrap, elements in polystyrene and double-wave boxes, selected based on the product type. Each package is prepared to withstand shocks, vibrations, and normal handling by couriers, with particular attention to ceramics and glass.

Reliable couriers and tracking

We collaborate with selected logistics partners, experts in delivering furniture and fragile items. Upon order dispatch, you will receive the tracking code to follow the shipment in real time until delivery.

In case of damage: what to do

Despite all precautions, damage can happen. To help you quickly, we ask you to:

  1. Check the packages upon delivery. If you notice bumps or crushes, sign with "inspection reservation" specifying the defect on the courier's DDT.

  2. Document with photos the external packaging, the label with tracking, the inside, and the damaged product.

  3. Contact us within 24/48 hours of arrival, indicating the order number and attaching images (email/customer service).

  4. Keep the packaging and product until the case is closed: they help us manage the replacement or refund more quickly.

Our customer care will handle the report and offer you the fastest solution: replacement, sending spare parts or refund depending on the case.

 

When choosing bathroom furniture, it's easy to be guided by price. But right there, between two figures that seem close, huge differences often hide: in the quality of materials, in finishes, in the precision of joints, in the care of details that you will use every day without thinking about it.

Quality means denser and better-glazed ceramics (that don't yellow and clean in a flash), brass faucets with reliable ceramic cartridges, thicker chrome plating that doesn't dull, tempered glass with anti-limescale treatment, drawers with soft-close guides that remain quiet and stable over the years. It also means clear warranties, available spare parts, and real assistance when needed.

You feel the difference over time: in the drawer that keeps closing softly like the first day, in surfaces that don't stain, in seals that don't give way, in the shower enclosure that stays shiny. On the contrary, saving "that little" today can mean spending much more tomorrow on replacements, installations, and stress.

The bathroom is not just a room: it's your first gesture in the morning and the last at night, the space where you recharge and slow down. That's why it's worth choosing products that last, that maintain their beauty and functionality every day.

Choosing quality means investing a few more euros now to gain years of peace, comfort, and value. For a bathroom that remains beautiful, practical, and reliable over time.