Bio burner for Ermes thermal fireplace -

To ensure the delivery of the products you have purchased goes as smoothly as possible, our couriers will contact you the day before the goods arrive.
You can schedule your shipment by choosing the option "Agreed with the courier" during the purchase in the cart, at a very small cost.

We offer this service so that you can arrange with them to choose the most suitable time slot according to your personal and work needs.

It is necessary that everything flows in a simple and practical way, and precisely for this reason, being able to organise what needs to be done from both sides (customer/couriers) is truly essential.

CeramicStore allows you to Schedule the shipment to meet your needs, because your satisfaction is our priority.

CeramicStore guarantees upon request also a delivery service to your floor, thanks to the couriers we rely on, who will carry the product by hand up to the specified floor. If you wish to use this service, after completing the online purchase, simply contact our Customer Service by email (info@ceramicstore.eu) and request this type of delivery. Remember to provide the following necessary information: the type of goods to be delivered, the delivery address, the floor, whether there is a lift and if it can be used, as well as its size. Our staff will prepare a custom estimate for you, based on the quantity and type of products purchased. The delivery to your floor requires making an appointment with the customer by phone, during which a time slot for the delivery will be chosen. It is necessary to assess in advance the feasibility for our couriers to carry the goods by hand, carefully considering the width of the stairs, the size of the landing, the size of the lift, and everything needed to ensure a proper and smooth transport, avoiding damage to the product. The delivery may be carried out by one or more people, depending on the weight and bulk of the goods. Trust CeramicStore and you will be supported throughout your entire purchase journey!

CeramicStore benefits from over 30 years of experience gained in the bathroom furnishings sector, which it offers to provide you with the most satisfying shopping experience possible. Our team works professionally to guarantee you the best, not only regarding the quality of the products offered but also concerning the Customer Support service provided.

Our strength is being the Specialists of your Bathroom, therefore we will know how to help and guide you in solving problems, always suggesting the solution best suited to your needs. Whatever your issue, we are ready to lend a hand! Choose the type of support best suited to your needs, and one of our collaborators will respond as soon as possible. We are always available for any question, doubt, or request, accompanying you through all stages of purchase, but also in the after-sales phase.

Do not hesitate to contact us, even just for advice; we will guide you in choosing the products best suited to your needs, while also satisfying your tastes. The consultation provided by CeramicStore is not only support from a practical and functional point of view but also from a technical specialist point of view, to allow you to use the purchased items in the best possible way. An expert technician in the field will listen to the problems you may have encountered, make a diagnosis based on these, and identify the area in which to seek the solution. We are committed to resolving everything in very short times, shortening physical distances.

We answer from Italy, Monday to Friday, from 9:00 a.m. to 1:00 p.m. and from 2:00 p.m. to 6:00 p.m. We never leave you alone; we are here to support you!

CeramicStore offers a wide range of products, all of high quality and always offered at unbeatable prices.
We continuously present discounts and offers to help you and give you the chance to buy everything you need for your Bathroom Furnishing. We guarantee a truly unbeatable quality-price ratio: we do not want you to give up the quality of the product you desire and, at the same time, we want the price to be as suitable and affordable as possible for you. Visit our online store and let yourself be captivated by our items!

CeramicStore wants to protect you in every step of your purchase and for this reason offers you a Kasko Insurance service, completely free.
Your goods will be protected throughout the entire shipping journey and upon collection, always accept your products with the right to inspect! We will take care of resending everything to you, ensuring it is in excellent condition. It is important to report any damage within 3 days of receiving the goods. The peace of mind and satisfaction of our Customers have always been our priority. Do not hesitate to shop with complete confidence on our online store and for any questions contact our Customer Support, always ready to help you!